PURCHASE YOUR GIFTS BEFORE DECEMBER 16th TO RECEIVE THEM IN TIME FOR CHRISTMAS!
Purchase your gifts with total peace of mind: if you order between November 25th and December 24th, you can request to return an item up to January 10th, 2020!
Delivery is always free and is usually within 3-6 working days.
The products are delivered by the courier UPS from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.
Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.
On this site returns are also always free. You can find more information in the "Returns and Refunds" section.
In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the UPS website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
You have 14 days from when your order was delivered to request a return, whatever the reason.
The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its labels and accessories.
Sorry, but you cannot currently request changes. If you need to change the size or colour, you can return the products for free and make a new purchase.
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.